Open to Opportunities

Allan
Haigh

IT Professional  ·  Network & Cybersecurity  ·  Proven Leader

Networking and cybersecurity student with years of hands-on management experience in retail and fast food. I've led teams, run daily operations, and trained staff, and I bring that same leadership to IT: building infrastructure, managing servers, and seeing technical projects through from start to finish.

View My Work ↓ Get in Touch
9+
Years in the Workforce
3
Management Roles
17
Capstone Tasks
13
CIS Courses
About Me

Who I Am

IT student, team leader, and problem solver based in Duluth, MN.

👥
Leadership & Management
Three management roles across retail and fast food: currently Assistant General Manager at Border Foods, previously Assistant Manager at Dunkin' and Menards. Experienced in scheduling, training, coaching staff, running daily operations, and handling customer escalations.
🖥️
Hardware & Infrastructure
Comfortable diagnosing and building hardware — from PC assembly to enterprise server configuration. Experienced with SATA, PCIe, ZFS storage pools, and physical network setup.
🔒
Security Mindset
Trained in ethical hacking, network security, and intrusion detection. Applies security hardening principles to every project — least privilege, audit logging, and threat monitoring.
☁️
Cloud & Modern Tools
Deployed live web infrastructure on Railway with Docker and nginx. Experienced with cloud computing concepts, DNS management, and CI/CD deployment workflows.
🏗️

CIS Capstone — TrueNAS SCALE File Server

Lake Superior College  ·  Spring 2025  ·  CIS 2987

Designed, built, and deployed a full enterprise-grade file server from scratch on a Dell OptiPlex 7010. Configured a ZFS mirrored storage pool, SMB file sharing with group-based ACL permissions, static IP networking, automated snapshot backups, security hardening, and email alert monitoring — completing all 17 project tasks over 41 hours.

17
Tasks Completed
41h
Total Hours
899GB
ZFS Mirror Pool
A+
Result
Experience

Work History

A track record of leadership, customer service, and technical growth.

Dec 2025 – Present
AGM Current
Border Foods LLC  ·  Duluth, MN
  • Assistant General Manager overseeing daily operations and staff
  • Responsible for team scheduling, training, and performance management
  • Handles financial reporting, inventory, and vendor coordination
Jun 2024 – Nov 2025
Assistant Manager
Dunkin'  ·  Duluth, MN
  • Led shift operations and coached team members on customer service standards
  • Managed inventory, cash handling, and daily reporting
  • Promoted from crew to AM within first year based on performance
May 2021 – Present
Sales Advisor Part-Time Current
Best Buy  ·  Duluth, MN
  • Advises customers on consumer electronics, computers, and accessories
  • Applies real-world hardware knowledge from IT coursework to customer interactions
  • Consistently meets sales targets and customer satisfaction scores
Nov 2019 – Present
QA / QC Specialist Full-Time Current
Hallmark Cards  ·  Duluth, MN
  • Performs quality assurance and quality control inspection on production lines
  • Documents defect trends and contributes to continuous improvement processes
  • Demonstrates attention to detail and adherence to strict quality standards
Apr 2017 – Jun 2019
Assistant Manager
Menards  ·  Duluth, MN
  • Supervised department staff and managed inventory replenishment
  • Handled customer escalations and resolved issues efficiently
  • Gained foundational leadership and operations management experience
IT & Networking

IT & Networking Skills

Built through coursework, hands-on labs, and real project deployment.

🔧
Hardware
PC Building & Assembly90%
A+ Hardware Fundamentals85%
ZFS / SATA / PCIe Storage80%
Hardware Diagnostics85%
🌐
Systems & Networking
TrueNAS / NAS Administration85%
Windows Server75%
UNIX / Linux70%
TCP/IP / SMB / ACLs80%
CISCO Networking70%
🔐
Security
Security Fundamentals80%
Ethical Hacking70%
Intrusion Detection70%
Firewall & Hardening75%
☁️
Cloud & DevOps
Cloud Computing70%
Docker / nginx65%
DNS & Web Deployment75%
🛠️
Software & Tools
Microsoft Office Suite90%
Adobe Photoshop / InDesign75%
Lua / Roblox Studio65%
Project Management (Trello)80%
Education

Academic Background

Focused technical education in networking and cybersecurity.

Lake Superior College
AAS — Networking & Cybersecurity  ·  Duluth, MN
Completed 13 technical CIS courses covering hardware, networking, server administration, security, and cloud computing.
CIS 1946 — CISCO Networking I
CIS 1402 — Foundations of CIS
CIS 1745 — UNIX System Admin
CIS 1952 — Windows Server Admin
CIS 1810 — Security Fundamentals
CIS 2815 — Cloud Computing
CIS 2814 — Ethical Hacking
CIS 2987 — CIS Capstone
CIS 1500 — Computer User Support
CIS 2812 — Network Security
CIS 2811 — Intrusion Detection
CIS 1522 — A+ Core Hardware
CIS 1521 — A+ Operating Systems
Contact

Let's Connect

Open to IT roles, internships, and opportunities in networking and cybersecurity.

✉️
Email allanhaigh4454@gmail.com
💼
LinkedIn linkedin.com/in/allan-haigh
⬇ Download Resume